Refund policy

14-DAY FREE RETURN

We have a 14-day return policy. After receiving your item, you have 14 days to request a return. Please note that our return is not free.


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


If you want to start a return process, please feel free to get in touch with us via email at Ima@imaartistry.com. Once your return request is approved, we will send you instructions on where to send the package. Please note that we will not accept any items returned to us without prior authorisation.

You can always contact us for any return questions.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.


Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.