Terms of service

Welcome to IMA ARTISTRY. These Terms of Service govern your use of our website and the purchase of our handmade jewelry products. By accessing or using our services, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, you must not use our services.

1. Acceptance of Terms
By using our website, you affirm that you are at least 18 years of age or are using the site with the consent of a parent or guardian. You agree to provide accurate and complete information when creating an account or making a purchase.

2. Product Information
Ima Artistry strives to provide accurate descriptions of our products. However, we do not warrant that the product descriptions, colors, or other content on our site are accurate, complete, reliable, current, or error-free. Each piece of jewelry is handmade, and variations may occur.

3. Pricing and Payment
All prices are listed in GBP and are subject to change without notice. Payment must be made in full at the time of purchase. We accept payments through PayPal, which supports various payment methods including credit and debit cards.

4. Shipping Policy
Orders are processed within 1-3 days, excluding weekends and holidays. Shipping times vary based on the chosen method and destination. Customers are responsible for ensuring that their shipping information is accurate to avoid delays.

5. Return and Refund Policy
We offer a 14-day return policy for items that are unworn and in their original packaging. To initiate a return, customers must contact us within 14 days of receiving their order. Refunds will be processed upon receipt and inspection of the returned item.

6. Limitation of Liability
In no event shall IMA ARTISTRY be liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our liability is limited to the maximum extent permitted by law.

7. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these terms will be resolved in the courts of the United Kingdom.

8. Changes to Terms
Ima Artistry reserves the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after any changes constitutes acceptance of the new terms.

9. Subscriptions Policy

Subscriptions provide customers with a convenient way to receive their favorite handmade jewelry regularly. Subscribers gain exclusive access to new collections and special offers, with automatic billing at set intervals for a seamless experience. Manage subscriptions easily for modifications or cancellations.

10. Cancellation Policy

In the event that you wish to cancel your order, it is essential to contact us promptly via email at ima@imaartistry.com. We will assess whether the order can be canceled based on its processing status. If the order has already been dispatched, please refer to our return policy for further instructions on how to proceed. Timely communication is crucial to ensure a smooth cancellation process.