We will happily help you fix this issue. Don't hesitate to get in touch with us through our website, email, or Instagram within 72 hrs of receiving them. Just let us know what happened and attach a picture. We'll get it taken care of ASAP.

Ima Artistry is not liable for any lost or stolen packages in transit. Once shipped off, your package is no longer in our hands. Please follow the tracking number provided until it is delivered. If shown as "delivered" and you have yet to receive it, check with family members, roommates, neighbours, mailman, building manager and the mail carrier directly before messaging us. Let us know if you need help filing a claim with the postal service. 

Our Aim to deliver the next working day including Saturdays. For more information check our Shipping policy 

Gold, Silver and rhodium-plated items do eventually tarnish over time. To prolong your jewellery's lifetime, follow our jewellery care tips. 

1. Avoid contact with water, perfume, and other chemicals
2. Take jewellery off before exercising and going to sleep
3. Always slide your bracelets on and off 
4. Store your jewellery in a cool, dry place